OUP Placement 2006

In October I was asked to update the Technical Support website, and I was asked to research into what I thought was a easy to use and currently running comparision. I found the Microsoft technical support to be the best to use, and the fact that all the FAQ questions and answers were on the same page meant it was easy to just expand each question to quickly see if that was for me, and then contract the question back down if it wasnt and move on easily. I decided that this was the way the new Technical Support website would work, and built a template. This was discussed at a team meeting (October 4th week) and I was given the go ahead to create a live example, the product I used was Twenty First Century Science, as this was the one we were getting so many queries about.

The changeover to the new website required me to create the page and then teach one of the editors enough HTML so that they could edit my poor spelling. This was something that I was noticing more at OUP that only me and my boss (Peter Jackson) had any really technical capacity and it was basically up to us to get everyone up to scratch!